by John Hellerman | Nov 25, 2013 | Crisis, John Hellerman, Litigation, Reputation, Social Media
In a world where news travels across social media platforms 24/7, one poorly composed message can tarnish a company’s reputation. Social media platforms like Twitter have transformed the way news is shared. News of a crisis now spreads to wider audiences than ever...
by John Hellerman | Nov 19, 2013 | Crisis, John Hellerman, Litigation, Reputation
Grading the Statement is a periodic feature on Sound Bites in which we judge the effectiveness of news releases and other public statements. In the Where’s Waldo? series of books, young readers are challenged to find a wackily dressed Waldo character in crowd scenes...
by John Hellerman | Nov 12, 2013 | Crisis, John Hellerman, Law, Litigation, Reputation
Freshfields recently conducted a survey of more than 100 senior crisis communications professionals from 12 different countries, including the U.S. The report demonstrates persuasively that many corporations are not prepared to handle potentially damaging “digital...
by John Hellerman | Aug 15, 2013 | Crisis, John Hellerman, Law, Litigation, Reputation
Grading the Statement is a periodic feature on our Blog in which we judge the effectiveness of news releases and other public statements. Russells Solicitors had a plum assignment. As legal counsel to J.K. Rowling, the British firm was party to the publishing secret...
by John Hellerman | Jan 10, 2012 | Crisis, John Hellerman, Reputation, Social Media
Earlier this year the Red Cross faced a crisis when a young staffer accidentally used the company’s Twitter handle to send the following tweet to the nonprofit’s hundreds of thousands of followers: “Ryan found two more 4 bottle packs of Dogfish Head’s Midas Touch...
by John Hellerman | Dec 20, 2011 | Crisis, John Hellerman, Litigation, Reputation, Social Media
Tuesday Tweet is a weekly look at interesting fodder from our Twitter stream. Follow us at @HellermanComm. Today’s tweet comes from Beltway colleague Brian Lustig, who posted some timely thoughts about social media and corporate apologies on his blog. Timely, we say,...
